FAQ

Here’s what you need to know:

Centre’s Trading Hours 

Monday: 9am – 6pm (M&S 9am – 7pm)
Tuesday: 9am – 6pm (M&S 9am – 7pm)
Wednesday: 9am – 6pm (M&S 9am – 9pm)
Thursday: 9am – 9pm (M&S 9am – 9pm)
Friday: 9am – 9pm (M&S 9am – 9pm)
Saturday: 9am – 6pm (M&S 8am – 7pm)
Sunday: 1pm – 6pm

What stores are open?

All of our stores are open. We would ask you to visit https://www.fairhillshopping.co.uk/store_directory/ for individual store trading hours.

How do I access the Centre? What entrances are open?

All main entrances are now open:

  • M&S
  • Thomas Street at Caffé Nero
  • Debenhams
  • Fairhill Lane

Do I have to queue?

No, you do not have to queue to enter the centre, however, in line with company policies you may have to queue before entering individual stores.

Will you be temperature checking shoppers and staff?

We are following government guidelines which means we won’t be carrying out temperature checks on entry.

Will there be a limit to how long I can spend in the centre?

No limit will be applied to the amount of time you are able to spend in the centre.

Safety and Cleanliness

Customer Sanitisation

  • Hand sanitisers are placed throughout the centre. They will be placed at the entrances, close to pay stations and around the centre for customer use. There will also be increased in-centre cleaning at key touchpoints.
  • Sanitising stations will be checked and cleaned hourly by the mall cleaner when carrying out the cleaning patrol, and sanitising units will be checked at each entrance and cleaned every 30 minutes by the security guard positioned at each entrance.

Customer Facilities 

Are the lifts in use?

Yes, all lifts are available to use.

Seating in the mall

The seating has been reinstated throughout the mall.

Changing rooms

All stores changing rooms are now available for use. Individual store policies on number of customers in changing rooms at any time may vary.

Are the ATMs available?

ATMs are available at the following locations:

  • Below the food court stairs – Note Machine
  • Beside Boots – Danske Bank ATMs
  • On exit from M&S food hall – Ulster Bank ATM

Is cash being accepted at stores or will it be card payment only? 

Cash will be accepted in all stores, but card payment is preferred when possible.

Toilets – what arrangements are in place?

All washroom facilities will be available including male and female toilets, the disabled toilet and baby changing rooms. Customer toilets will be cleaned regularly, within the hour.

There are sanitising stations at the entrance.

Limited toilet facilities now available at the the Food Court.

Is the Parent and Baby changing unit open?

The facility will operate as normal with extra sanitising in place. If the facility is abused, we will need to reconsider and possibly temporarily withdraw the facility.

Do I need PPE?

When shopping at Fairhill Shopping Centre we request that customers wear a face covering. Some customers are exempt if they choose.

Please be considerate to others and mindful that not all disabilities or medical conditions are visible.

Wheelchairs

If a customer requires a wheelchair, we would ask that they bring their own wheelchair, however, our staff will be able to assist any visitors who notify us 24 hours in advance that they need to avail of a centre’s wheelchair for the duration of their visit.

Can I buy gift vouchers?

Gift vouchers can still be purchased; however, we would ask that you contact centre management 24 hours in advance on tel. 028 2565 1199 or send your email to meganreid@fairhillshopping.co.uk, who will deal with your request. The Centre management team is looking at a contactless payment option for gift vouchers.

All gift vouchers with an expiry date from March 2020 will be valid until 30/09/21

Food Amenities

Is the Food Court open?

The food court is open.

Is the Restaurant Sorrento open?

Yes, Restaurant Sorrento is open.

Is M&S restaurant open?

Yes, M&S Café is open.

Is Starbucks open?

Yes, Starbucks is open.

Parking

The multi-storey car park will be open. MSCP will operate as per normal hours. FREE parking is now available on Thursday & Friday evening from 6pm – 9pm and ALL day Sunday.

Please be assured that the appropriate sanitising/ cleaning measures have been put in place at all pay points and at the car park barriers and other key touch points.

Do we need to park two metres apart in the car park?

Guests do not need to park any differently. However, we ask customers to maintain a safe distance when entering and leaving your vehicle.

Waste

We ask that you discard your rubbish in the bins located around the centre. We would also ask that waste including masks and gloves are NOT discarded around the centre or in the car park and that these are placed in the bins provided.

Emergencies and First Aid 

If someone takes unwell within the Centre, please engage with one of the Centre management team or security who will assist as necessary.

In the event of fire, normal fire evacuation processes will be in place.

Smoke free zone 

The Centre, including external entrance and exit areas belonging to the Centre, are smoke-free zones (this includes vaping).

This is in order to maintain the health and safety of all personnel.