FAQ

Here’s what you need to know:

Centre’s Trading Hours 

Monday: 9am – 6pm
Tuesday: 9am – 6pm
Wednesday: 9am – 6pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 6pm
Sunday: 1pm – 6pm

What stores are open?

All of our stores are open. We would ask you to visit https://www.fairhillshopping.co.uk/store_directory/ for individual store trading hours.

How do I access the Centre? What entrances are open?

All main entrances are now open:

  • M&S
  • Thomas Street at Caffé Nero
  • Parkway
  • Fairhill Lane

Safety and Cleanliness

Customer Sanitisation

  • Hand sanitisers are placed throughout the centre.

Customer Facilities 

Are the lifts in use?

Yes, all lifts are available to use.

Seating in the mall

The seating are throughout the mall.

Changing rooms

All stores changing rooms are now available for use. Individual store policies on number of customers in changing rooms at any time may vary.

Are the ATMs available?

ATMs are available at the following locations:

  • Below the food court stairs – Note Machine
  • Beside Boots – Danske Bank ATMs
  • On exit from M&S food hall – Ulster Bank ATM

Is cash being accepted at stores or will it be card payment only? 

Cash will be accepted in all stores, but card payment is preferred when possible.

Toilets – what arrangements are in place?

All washroom facilities will be available including male and female toilets, the disabled toilet and baby changing rooms. Customer toilets will be cleaned regularly, within the hour.

Is the Parent and Baby changing unit open?

The facility will operate as normal with extra sanitising in place.

Wheelchairs

If a customer requires a wheelchair, we would ask that they bring their own wheelchair, however, our staff will be able to assist any visitors who notify us 24 hours in advance that they need to avail of a centre’s wheelchair for the duration of their visit.

Food Amenities

Is the Food Court open?

The food court is open.

Is the Restaurant Sorrento open?

Yes, Restaurant Sorrento is open.

Is M&S restaurant open?

Yes, M&S Café is open.

Is Starbucks open?

Yes, Starbucks is open.

Is Caffe Nero open?

Yes, Caffe Nero is open.

Parking

The multi-storey car park will be open. MSCP will operate as per normal hours. FREE parking is available on Thursday & Friday evening from 6pm – 9pm and ALL day Sunday.

Waste

We ask that you discard your rubbish in the bins located around the centre. We would also ask that waste including masks and gloves are NOT discarded around the centre or in the car park and that these are placed in the bins provided.

Emergencies and First Aid 

If someone takes unwell within the Centre, please engage with one of the Centre management team or security who will assist as necessary.

In the event of fire, normal fire evacuation processes will be in place.

Smoke free zone 

The Centre, including external entrance and exit areas belonging to the Centre, are smoke-free zones (this includes vaping).

This is in order to maintain the health and safety of all personnel.